Refund policy

Personalized items
Every Halo order is made with your chosen address digits, so we can't accept returns or exchanges for change of mind, ordering the wrong digits, or no longer needing the item.

Damaged, defective, or wrong items - 15 days from delivery
If your order arrives damaged, stops working because of a defect, or isn't what you ordered, contact us within 15 days of delivery at halolightingsupport@gmail.com. Include your order number and a photo of the issue. We'll send a free replacement or issue a full refund, and you won't pay any return shipping.

Refunds
Approved refunds go back to your original payment method. Most banks show the refund within 5-10 business days.

Questions
Email halolightingsupport@gmail.com and we'll help.